Delete Your Data

For IPFlix Pro Player, developed by Halberd Security Solutions

IPFlix Pro Player has no user accounts

There is nothing to sign up for and no account to close. Profiles, favourites and watch history stay on your TV, and you can delete them yourself using the steps below. Your playlists and provider logins are on your TV and also on our server, along with details of your device. Use the form below for what is on our server.

Delete data stored on your device

1. Delete a single playlist

  1. Open IPFlix Pro Player on your TV.
  2. Go to Settings → Playlists.
  3. Select the playlist you want to remove.
  4. Choose Delete Playlist and confirm.

What this deletes: Removes that playlist, its stored M3U/Xtream URL and credentials, all of its channels, and its cached TV guide data from the device.

2. Delete everything on the device

  1. Open IPFlix Pro Player and go to the profile selector.
  2. Delete each profile, finishing with the last one.
  3. Confirm the warning — deleting the last profile removes all playlists and resets the app.

What this deletes: Returns the app to a fresh install: no profiles, no playlists, no credentials, no favourites, no watch history.

3. Uninstall the app

  1. Uninstalling IPFlix Pro Player from your TV deletes the entire local database and all cached files.

What this deletes: Everything stored on the device is gone. Data held on our servers is not affected — use the request below for that.

Request deletion of data held on our servers

Our staff carry out these requests by hand, so nothing is deleted the moment you send the form. If the app is still installed afterwards it keeps working, without a new trial and without sending your playlists to us again. Your Device ID is what identifies your records — find it in the app under Settings → About → Device Information, or open Settings → Delete My Data on your TV and scan the QR code, which brings you here with the field already filled in.

This is the only identifier we need. We do not ask for your name or address.

Used only to confirm the deletion, then discarded with the rest of your data.

Prefer email? Write to [email protected] with the subject “Data deletion request” and your Device ID. We confirm receipt within 7 days and complete the deletion within 30 days either way.

Data that is deleted

  • Your device record: device ID, Android ID, App Set ID, hardware hash, model, memory, storage, connection type and IP addresses
  • Playlist links your device or the QR setup page sent us, including any provider username and password
  • Playback activity recorded for your device
  • Your trial and licence link for that device

Data that is kept

  • Licence records in our database (plan, price and date), no longer linked to your device, and payment records held by Google Play, RevenueCat and Stripe. These are needed for tax and accounting, for refunds, and so you can restore what you paid for.
  • A one-way hash of your device identifier, which cannot be turned back into it. We keep it so an app still running on that TV gets no new trial and does not upload its playlists again.
  • Usage analytics in PostHog and crash reports in Sentry. These are not erased automatically when we carry out your request, and stay there under those services’ own retention. They never include playlist links, logins or what you watch.
  • Your request itself, and any support messages you sent, including your email address, so we can reply and keep a record of what we did.

Retention

Data on our server is kept until you ask us to delete it, and our staff then delete what is listed above. See our Privacy Policy for the full picture, or reach us through the Support page if you have questions.